Robotics Services in the Benelux
A four-layer service model designed for manufacturers that need European coverage without building a European team.
01
Commissioning & Delivery
Who it's for: Manufacturers shipping units to institutional buyers, integrators, and research labs.
What's included
- Unboxing, mechanical setup, network integration
- Site acceptance testing (SAT) with signed report
- Operator and safety briefing
- Handover documentation in EN/NL
How it works
- 1Schedule after customs clearance
- 2On-site setup within 5 business days
- 3Signed acceptance and warranty activation
02
Maintenance & Repair
Who it's for: End customers with production-grade uptime requirements.
What's included
- Field diagnostics with manufacturer support
- Warranty execution on your behalf
- Preventive maintenance contracts
- 48-hour response across the Benelux
How it works
- 1Ticket intake and remote triage
- 2On-site or workshop repair
- 3Report and updated service log
03
Spare-Parts Consignment Warehouse (VMI)
Who it's for: Manufacturers with recurring service demand in the Benelux and DACH region.
What's included
- Manufacturer-owned stock, held in Leuven
- Barcode-tracked inventory
- Same-week EU dispatch
- Monthly consumption reporting
How it works
- 1Define minimum stock list together
- 2Consignment shipment and check-in
- 3Draw-down and replenishment cycle
04
EU Compliance Anchor
Who it's for: Any manufacturer placing robotic products on the EU market.
What's included
- EU Authorized Representative (Article 4)
- CE marking pathway and technical file review
- WEEE, battery directive and EPR registration
- Post-market surveillance support
How it works
- 1Compliance gap assessment
- 2Documentation and registration
- 3Ongoing representation
Shipping back to China vs. Robanchor local service
| Dimension | Ship back to China | Robanchor local |
|---|---|---|
| Repair time | 20+ days | 3–7 days |
| One-way transport cost | Typically hundreds of euros per unit, plus customs handling | €0 (in-region) |
| Customer downtime | Weeks | Days |
| Communication | Time-zone email chain | Direct phone, EN / NL / 中文 |
| Warranty paperwork | Customer-managed | Robanchor-managed |
48-hour on-site response across the Benelux for contract customers.