Field observations and deep analysis on robot after-sales, EU compliance and local delivery.
The cost curve that flips: why remote service fails at scale For a Chinese robotics manufacturer entering Europe, the decision to invest in a local service network is…
Read more →Why SLA design is the hidden battleground of robot after-sales When a Chinese robotics manufacturer signs its first European distribution deal, the conversation quickly turns from unit price…
Read more →Warranty versus service contracts: where the real after-sales revenue is For Chinese robotics manufacturers entering Europe, the after-sales landscape is often misunderstood. Many assume that the legal guarantee,…
Read more →The ‘reasonable price’ obligation is a legal blank checkDirective (EU) 2024/1799, the EU’s Right to Repair directive, requires manufacturers to offer spare parts at a ‘reasonable price’ for…
Read more →The hidden ledger of fly-in service When a Chinese robotics manufacturer receives a service call from a European customer, the default reflex is often to book a flight…
Read more →The service layer is now a legal boundary When a European manufacturer deploys a fleet of collaborative robots on a production line, the robots’ connectivity is not just…
Read more →The Data Act and robot telemetry: who owns the service data, and what that means for after-sales When a European manufacturer’s production line grinds to a halt because…
Read more →Robots are not just machines—they are a compliance stack A mobile robot sold in the EU is simultaneously a piece of electrical and electronic equipment (EEE), a carrier…
Read more →Introduction: A regulatory shift with direct consequences for service providers When the Machinery Regulation (EU) 2023/1230 replaced the Machinery Directive 2006/42/EC, most attention focused on new product requirements…
Read more →Spare parts carry firmware, and firmware carries risk A replacement sensor board for a collaborative robot arm looks like a commodity: a PCB, a connector, a housing. But…
Read more →After-sales is no longer a differentiator—it is a legal dutyAs of 31 July 2026, Directive (EU) 2024/1799 is in force across the European Union. For robot manufacturers—whether they…
Read more →Agibot’s European Push: What It Means for Service Partners Key Players and Their Service Implications CompanyStrategySales ModelPartnersKey Metrics (per source) Agibot (China)Direct European expansion via partner conferencesRobot-as-a-Service (RaaS)Local…
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